If you are receiving '0' reviews on the Survey Studio daily round-up email report you have either not taken any reviews or your WiFi has gone down.
This means your Survey Studio devices are not able to connect to your WiFi and upload your reviews to your daily email report or Survey Studio Dashboard.
If your WiFi is not working the Survey Studio devices will continue to capture and store your reviews until your WiFi is working again and then upload the stored reviews to the Survey Studio dashboard.
You will not see your reviews on your daily email report while your WiFi is down when your WiFi is back up and running your reviews will show on your Dashboard for the correct date/time as normal.
Survey Studio will store your reviews on the device for up to 7 days. The reviews are saved even if the device is restarted.
Please always check your WiFi connection using your mobile phone to make sure you have a good connection. If your WiFi is not working contact your company's IT support team.
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