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Reputation - Completing items in inbox

Why is it important to "complete" items in my inbox?


The number of "completed items" is a metric that we measure. It is currently assumed that once a social media manager/guest experience manager/location manager completes an item in the inbox, they've taken ownership and dealt with the item in the way they see fit, i.e. respond/not respond, etc. - in accordance with your company's internal SLA. 


Click the box to complete an item.


Click the box next to "Mark Complete" to bulk complete. 


Note: We do our very best to bring you all the important connections and every possible message type within that integration into your Inbox. However, we rely on our integration partners to provide access and functionality via their integrations.


The quality of integrations varies between integration partners. Some allow you to respond to all message types; some don't. 


We have developed a small workaround for you when you are unable to respond directly from your Inbox. 
Click the deep link icon.


Clicking on the deep link will redirect you to the original platform where you can like or respond directly. But, just don't forget to come back to your Inbox and mark the item as complete. 


Note on Deep Links: Often, you will need to be an admin user for the page in question, i.e. Facebook or TripAdvisor because you need to have the permission to manage the page on the original platform itself.


If you have questions, comments, or suggestions please reach out by clicking the support chatbox on the lower right side of your screen.


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