Food and drink quality and consistency is the major driver of customer sentiment and NPS. Yumpingo collects menu item feedback from guests and converts this into a Food Score, enabling you to manage this core part of the experience.
How we calculate your overall Food Score
There are 5 weighted metrics that are combined to determine the food score.
The Overall Recommendation accounts for 60% the total Food Score
The item characteristics; Look, Taste, Portion, and Value, contribute 10% each.
Responses to these metrics can only be positive or negative, but if a customer chooses not to rate a characteristic this is all considered when calculating the food score.
To help to interpret the Food score we use a traffic lighting system with the following thresholds:
More than 90 is green
80-89 is amber
Less than 79 will be red
How to use the Food Score
Small data samples (low numbers of reviews) tend to give extreme scores so we have set a minimum threshold of 5 reviews to show scores in the dashboard.
For each item we collect a set of insights that will help you understand the 'why' and what can be done to improve a dish.
- Time tracking highlights specific days or shifts that can be improved, or longer term trends.
- Characteristics highlight specific issues with dish execution.
- Benchmarking allows you to compare your dish with other restaurants in your group.
- Customer comments help you uncover the specific issues might be occurring.