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Guest Recovery

We want to introduce you to Guest Recovery — A powerful tool that helps you and your teams respond directly to guests who’ve had a less-than-great experience. It gives you everything you need to interact with a guest quickly and personally, while also giving you the tools to manage cases, so you can turn potentially lost visits into opportunities to build trust and loyalty. 




Here’s a quick guide on how it works and how to get started.


  1. Understanding your guest recovery dashboard
  2. Understanding your case details
  3. Replying to customers
  4. Updating your case details
  5. Best practices for guest recovery  

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