When you respond to a guest through the Guest Recovery platform, your message is delivered as a branded email directly to their inbox. Here’s what that email typically includes:
Subject line
By default, the subject line reads:
“Your feedback is important to us”
(This can be customised if needed.)
Personalisation
The email will include:
The guest’s name, if available
The sender’s name, pulled from the team member who replied
Your brand and venue name, to make it immediately recognisable
Message thread
The full conversation is displayed using the formatted Messages thread, which shows:
Each message
Who sent it
The date and time it was sent
This helps the guest follow the conversation clearly, especially if there are multiple replies.
Design and branding
Depending on your configuration, the email may also include:
Brand logo and/or venue logo
A main image, background colour, and font colour that reflect your brand
Optional preview text, shown in the inbox before the email is opened
Body content
The body of the email supports HTML, which means your reply can include:
Line breaks
Emphasis (bold/italic)
Links or styled text, if needed
This helps ensure your messages not only sound thoughtful but look professional and on-brand too.