Menu Priority lets you customise the order in which menu items appear in your guest feedback surveys.
By prioritising up to 10 key products, such as new item launches or core bestsellers, you can ensure they’re reviewed first, giving you faster, more focused insights on what matters most.
This helps you make quicker decisions, track consistency, and improve guest satisfaction where it counts.
Menu Priority is available to customers using our surveys with a live integration that filters the menu based on what the guest actually ordered, usually via a connected POS or Order & Pay system.
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Access Requirements
You must have Manage-level access to view and update Menu Priority settings.
Priority items are set at the brand level, not per venue.
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How to set priority items
Go to the ‘Manage’ section
From your dashboard, navigate to the Manage areaSelect ‘Menus’
Choose the menu you want to manage.Open the ‘Items’ tab
Once inside the menu management page, click on the ‘Items’ tab.Click the ‘Prioritisation’ tab
Select the Prioritisation tab at the top of the Items screen to manage your priority list.
Here you will be able to see your items list that is already prioritised, or start your list.
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Add items to prioritise
If no items have been prioritised yet, you’ll see a message saying "No items found".
Click the Add items button.
A slide-out panel will appear showing a full list of available items.
Click the ➕ symbol next to each item you'd like to prioritise.
You can search by item name using the search bar at the top.
Selected items will appear in a list at the bottom of the panel, where you can review and confirm them.
Reorder or randomise priority items
Once items are added, you’ll see them listed in the Priority items section.
Drag and drop items to set your preferred order.
Alternatively, toggle the random selection switch on the right-hand side to shuffle the order automatically.
Add or remove items
Click the pink ➕ button at any time to add more items.
To remove an item, re-open the selection panel and click it again to deselect.
Your currently selected items will be highlighted at the bottom of the slide-out panel.
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What Guests Will See
Once your priority items are set, the guest review flow will slightly change:
If a guest orders any items from your priority list, these will appear first in their feedback flow.
After leaving feedback on those items, the guest will be taken to the standard screen, where they can choose to review additional items from the full list of what they ordered.
This ensures faster, more focused insights on the items that matter most, without sacrificing the option for broader feedback.