How Dishes Qualify
To make sure results are fair and meaningful:
Only dishes with at least 5 customer reviews are included.
(This helps ensure we’re showing reliable feedback, not just one-off opinions.)Dishes are ranked within each venue or brand, so comparisons stay relevant.
Most Loved
What it means:
Your highest-rated dishes overall, the ones customers consistently adore.
Criteria:
At least 5 reviews
Top 3 dishes with the highest average food scores
Formula balances quality and review volume, so small sample sizes don’t skew results
(In other words, 1 perfect score won’t beat 100 great ones.)
Example headline:
“3 Most Loved Dishes — 12% of total reviews”
Least Loved
What it means:
Dishes with lower customer satisfaction, useful to identify areas for improvement.
Criteria:
At least 5 reviews
Bottom 3 dishes by score (same scoring method as “Most Loved”)
Example headline:
“3 Least Loved Dishes — 7% of total reviews”
Popular & Great
What it means:
Your bestsellers that also delight customers, the real stars.
Criteria:
At least 5 reviews
Among the top 50% most-reviewed dishes (so they’re genuinely popular)
Food score of 90 or higher
Ranked by a combined “power score” = popularity × quality
Example headline:
“3 Popular & Great Dishes — 15% of total reviews”
Popular & Underperforming
What it means:
Dishes that sell well but don’t meet customer expectations, great candidates for a recipe refresh or retraining.
Criteria:
At least 5 reviews
Among the top 50% most-reviewed dishes
Food score below 90
Ranked by a “lost opportunity” score = popularity × (how far below 100 the score is)
Example headline:
“3 Popular but Underperforming Dishes — 10% of total reviews”
% of Reviews (Headline Metric)
Each widget headline also shows what portion of your total dish reviews come from those top three items.
Example:
If your top 3 “Most Loved” dishes make up 12% of all reviews, that headline will read:
3 Items (12% of reviews)
This helps you understand how much impact those dishes have on overall guest perception.
Why the Minimum Review Rule Matters
Dishes with fewer than 5 reviews aren’t included because:
Scores can be easily skewed by just one or two opinions.
The goal is to highlight dishes that represent consistent guest feedback.