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Put down rates (POS connected venues)

The Put Down Rate (PDR) calculates the number of tables a Yumpingo device was put down on, against how many tables were actually served. 

It does not take into account if the table reviews the items but its purpose is to measures the servers' consistency in using the devices.

For example:
  • If a team member has 30 tables throughout her shift, and she uses the Yumpingo device to pull a bill and "put it down" on 15 of those tables - her put down rate would be 50%

This information is displayed on the dashboard by date, venue, and team member, giving a good idea of how engaged the restaurant team is with Yumpingo. Put Down Rates provide data on how many tables receive a Yumpingo device and are filtered by Team member and by venue.

Put Down Rates are found on the dashboard in the Service > Team Analysis section. If you can't see this section, it's likely you don't have permissions to view Team Data. Contact your head office about gaining access.

The Put down rates are broken down into 2 sections: by venue and by team members

  • Please note, some integrations only allow put down rates by venue - contact Yumpingo if you're not sure

Bill Splitting

If your ePOS or Order & Pay integration allows bill splitting, we recommend pulling the bill onto one Yumpingo device before splitting the bill and presenting it to a table.
  • If multiple Yumpingo devices are used, the system will still allocate one review and one bill to the team member. 
  • For example: The bill is split 3 ways and 3 devices are presented to each guest at a table. 2 of the 3 guests fill out a review. This will count as one bill and the two reviews will be group together to count as one review.

Shared or Reassigned Tables

When a check number is entered and the Yumpingo device is placed on a table, the review is assigned to the team member who owns the check/table when the bill is pulled to a device.

  • Which team member was assigned, depends entirely on how the ePOS is set up at the venue.

  • At some restaurants, that's whoever opened it last. At some, it's whoever opened the table.

Revenue Centers

  • Some POS providers offer a feature called Revenue centres. This feature varies by POS, the integration with Yumpingo and how your brand used this feature. It may not be available in your restaurant.
  • Revenue centres include different points within the restaurant like: Dining, bar, patio tables, take out, etc
  • You may have the option to hide certain centres, which won't count against the restaurant's PDR.
  • For example, if you don't offer guests Yumpingo devices at the bar, you can hide that revenue center. With the Bar revenue center hidden, these bills will not count against you in your PDR calculations

  • However, if a guest completes a Yumpingo review on a bar tab, the review will still show up in Reviews, but not calculated in the Put Down Rate Percentage. 

Excluding servers

Some locations may use shared server IDs for specific functionality rather than assigning it to a specific server, functioning as a "revenue center". Here are some examples:    
  • All bartenders share one POS log in
  • All take out/curbside orders go through one log in
If a shared user would never use the Yumpingo devices (such as collection orders), these can be excluded on from your overall PDR. To have specific users excluded from PDRs, contact Yumpingo.

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