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Users & Roles

Each Yumpingo Dashboard user must be assigned a role in order to access the dashboard.


Within Yumpingo, there are 5 recommended roles set up as standard which allows access to a specific set of features on the Dashboard.


These roles are recommended, but there is also some flexibility in how these roles can be adjusted to have other features.


Recommended Roles:


RoleReview data featuresInsights featuresReputation dashboardGuest email dataManage FeaturesUser management
Limited AccessXXXXX
General AccessXXX
Enhanced AccessXX
Manage AccessXX
Account Administrator




Features:

  • Review data features- Access to the basic functionality of the Yumpingo dashboard and is enabled for all users.
    • Allows a user to see the review feed, food & drink reviews and see the answers to Service & research Questions answered by guests and the reporting tab.
  • Insights features - Ability to view insights based on the review data. This includes the experience drivers, insights and Smart Actions (if enabled) section for a venue or brand.
  • Reputation dashboard -Ability to access the Reputation dashboard. 
  • Guest email data -Ability to view and download the email addresses that guests have left as part of the Subscribe section of the review. 
    • This should be limited to few people within a brand as this is sensitive data and has GDPR implications
    • We recommend giving access to a few marketing users only.
  • Manage Features - Ability to view and edit the manage features section.
    • This includes the ability to 
      • Add or remove questions from the Guest reviews
      • Make changes to menus, what menu items a guest can review, and how it is displayed on the insights. 
      • Manage shared venue groups, which allows segmenting locations into regions or by Area Managers
  • User management Ability to add and remove users from the Yumpingo dashboard


If you'd like to have more granular roles created, or make any changes to the features in each role, get in touch with Yumpingo to make these changes.


Location level:

Each user will also have access to a certain number of locations, depending on their job title. 

  • Venue level - access to information for a specific location
  • Area level - access to information for group of locations
  • Brand level - access to information for all locations within a brand
  • Account level - access to information for all brands and locations within an account that has multiple brands








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