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Restarting the Omnivore Agent Service

If the back-of-house computer is online and has access to the internet, we recommend restarting the POS Agent service using these steps:


It looks like your venue's POS system is offline. Please try to restart the agent service by following the below steps, and if you can't see data after 5 minutes, please call the outage line: at (800) 293-4058 extension 2.

  1. Click the Windows Start button
  2. Click Run
  3. Type in "services.msc"
  4. Click OK and a new window for Services will open
  5. In that window, scroll down until you see the POS Agent and POS Agent Updater services
  6. Right-click on POS Agent and click Restart or Start (whichever isn't grayed out)
  7. A progress bar will appear, wait until it finishes
  8. Right-click on POS Agent and click Refresh
  9. In the Status column to the right of POS Agent, it should say Started
  10. Right-click on POS Agent Updater and click Restart or Start (whichever isn't grayed out)
  11. A progress bar will appear, wait until it finishes
  12. Right-click on POS Agent Updater and click Refresh
  13. In the Status column to the right of POS Agent Updater, it should say Started

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