Turn off the Micros System
- Using the BOH computer, locate the Micros Control Panel. Double click the icon to open the program interface. A normal system would show green checks to show the system is online and working
- Click on the “Off” option to shut the Micros system safely down. The icons will turn yellow while the system is shutting down. At this stage, please wait for the icons to turn red before proceeding further.
- Once the Micros control panel is showing red “x” on the restaurant and database, you can shut down the server.
- You are now ready to shut down the Micros server and turn off the computer. Click on Start and select Shut Down and press Ok
Turn on the Micros system
- Turn on the computer and Windows and Micros will start automatically
- In the MICROS control panel, ensure your Micros system has started again. Everything should automatically start, moving from yellow (starting) to green (working). The word “Front Of House” should be in bold, showing it is selected.
If the Yumpingo devices are still not working after rebooting Micros, restart the Omnivore agent.
Q: Why do you need to safely reboot your Micros server?
- Important Windows updates
- Troubleshooting steps
- Kitchen screen failure (e.g. all screens offline)
- Clears orders stuck in the system
- Report failure (e.g. unable to run reports, neither at the till nor in BOH)
- Yumpingo disconnection (reconnects Yumpingo with the Omnivore service)
- General slowness of the system
Q: How often should I reboot my server?
Oracle suggests the Micros servers be rebooted once a week.
Safely rebooting the server will stop any programs caught in a loop and automatically restart any program running in the background which (for whatever reason) stopped.
Q: Why do you need to turn the Micros off before rebooting?
Turning the Micros system off in the control panel allows for the background programs to correctly shut down in steps. If you turn off the PC without touching the Micros, you will likely corrupt files and the Micros might not start after the reboot.