Use your custom-branded Yumpingo device to deliver checks, replacing your existing check presenters or trays.
When a guest asks for their check/bill, please do the following:
- Print the check and place it in the device. Place the paper receipt on the left side of the Yumpingo device as you would with a standard billfold.
- Wake the device. To do this press the button on the right side of the device. Depending on your brand's setting you may be required to enter a 4-digit server PIN.
- Bring the device to the table. Take the bill and the Yumpingo device to the guest’s table. You'll need to take some time to explain what Yumpingo is, there will be more on that in the next section. If they wish to take part, guests can follow on-screen instructions to leave their reviews.
- Then, take their payment as normal
Returning to the home screen
Once a guest finishes, collect the Yumpingo device from their table and check that it's ready for the next customer.
If the last guest stopped mid-review, any answers they gave will still be submitted. Just tap three times on your restaurant’s logo at the top left of the screen to head back to the start screen. Then return the device to the server’s station ready for the next guest.
Device care
Cleaning the devices
The Yumpingo devices have been designed to be hardwearing and withstand the demands of daily life in service.
To keep them in tip-top condition, simply wipe them clean with a non-corrosive antibacterial cleaning spray that you would normally use for your onsite hardware (i.e. Till, PDQ machine, etc.)
Cleaning your devices each night will maintain them in good condition so they're ready for the next day's service to capture your great reviews!
Charging the devices
The devices have a long battery life, designed to outlast even the busiest shifts. However, charging them each night is really important for software updates and keeping the devices healthy in the long run.
If the battery starts to get too low a pop-up will appear on the device to alert you.
Next step: Section 3: Using Yumpingo