The Yumpingo devices can be linked to your Point of Sales service (POS) so that they can become a Digital Bill/Check. The Digital Bill replaces paper bills, providing the customer with the costs of their meal and an easy route for them to leave a review. Just like a normal paper bill, your customers will only see the food and drinks that they ordered, making the review process much easier for them.
Watch this short video that explains how to enter the table or check number into the devices:
Once you have entered the table or check number, take the Yumpingo device to the guest’s table.
Returning to the home screen
Once a guest finishes, collect the Yumpingo device from their table and check that it's ready for the next customer.
If the last guest stopped mid-review, any answers they gave will still be submitted. Just tap three times on your restaurant’s logo at the top left of the screen to head back to the start screen. Then return the device to the server’s station ready for the next guest.
Table doesn't exist warning
- If you ever see this message, first try to re-enter the table or check/bill number again.
- If the check/bill still isn't working, ensure that the check/bill is still open. You can also try another open check/bill.
- If the same issue is occurring on all open checks/bills, it's likely your POS system has stopped sending the information to the Yumpingo devices. You can continue to use Yumpingo by pressing cancel and handing the device to the customer as normal. To fix the issue please contact support@yumpingo.com as soon as possible so we can work to get the link fixed.
Device care
Cleaning the devices
The Yumpingo devices have been designed to be hardwearing and withstand the demands of daily life in service.
To keep them in tip-top condition, simply wipe them clean with a non-corrosive antibacterial cleaning spray that you would normally use for your onsite hardware (i.e. Till, PDQ machine, etc.)
Cleaning your devices each night will maintain them in good condition so they're ready for the next day's service to capture your great reviews!
Charging the devices
The devices have a long battery life, designed to outlast even the busiest shifts. However, charging them each night is really important for software updates and keeping the devices healthy in the long run.
If the battery starts to get too low a pop-up will appear on the device to alert you.
Next step: Section 3: Using Yumpingo