After assigning tasks to members of your team, they can reply to and resolve messages in the Team inbox. The Team folder helps manage these tasks within your team.
- The Team Folder shows messages, details and the status of each message.
- Posts and reviews marked done will be filtered out of this folder.
- The Team Folder sidebar shows the number of messages
The Team Folder, unlike the typical inbox folder, works closely with Team Tasks. Each message shows a task status so that you can immediately see which messages are already in progress.
To learn more about using Team Tasks, see the support article here.
The task status shown on the messages list will automatically change once you update a task from the Team Task sidebar.
The Team Folder also has additional filters specific to this inbox. The dropdown allows you to filter out messages assigned to a specific person.
- By default, the selected option is Everyone, as in show all messages with tasks assigned to them.
The sidebar on the right, allows you to view the message from the customer as well as any actions assigned to it by a team member. Your team can also write messages to communicate actions for the message.
Team Inbox Filters
You can click on the team inbox filters icon to see the new filters specific to the Team Folder. From here you can filter the following:
Task category Task Status Locations & groups
Channels Message types Replies status
Ratings Sentiment Category
Dates
You can show/hide messages based on the assigned tasks' categories and status so that you can target posts or messages that you need.
To learn more about using Team Tasks, see the support article here.
If you have any questions or suggestions, please reach out to us via the chatbox on the bottom-right of your screen. We appreciate your time, and we’ll be in touch as soon as we can!
