After assigning tasks to members of your team, they can reply to and resolve messages in the Team inbox. The Team folder helps manage these tasks within your team.
- The Team Folder shows messages, details and the status of each message.
- Posts and reviews marked done will be filtered out of this folder.
- The Team Folder sidebar shows the number of messages
The Team Folder, unlike the typical inbox folder, works closely with Team Tasks. Each message shows a task status so that you can immediately see which messages are already in progress.
The task status shown on the messages list will automatically change once you update a task from the Team Task sidebar.
The Team Folder also has additional filters specific to this inbox. The dropdown allows you to filter out messages assigned to a specific person.
The sidebar on the right, allows you to view the message from the customer as well as any actions assigned to it by a team member. Your team can also write messages to communicate actions for the message.
Team Inbox Filters