The Reputation Hub is an online reputation management tool enabling your team to manage your online reputation from one robust inbox.
This brings together all major review channels and listings, social media profiles and Direct Messaging (DM) interactions.
Reputation spotlights the activities that need attention, such as negative reviews or messages from influencers.
The solution is built around 4 pillars: Engage, Measure, Generate, Collaborate
The Insights section deep dives into customer sentiment analysis - the positive and negative trends in purchase drivers: food, service, ambience, drinks and atmosphere.
It allows you to spot a negative trend, understand in real time if it is a location-specific or company-wide problem and act faster before your brand is affected.
Reputation empowers different teams to work together and automate all types of tasks - from reporting to customer satisfaction surveys and team tasks.
This means saving time for you and your team with internal coordination and helping your hospitality brands be more responsive online while generating more and better reviews.
The hub integrates the major social media and review platforms that you should care about when managing hospitality brands:
● Google My Business
● Facebook Messenger
Deliver amazing customer experiences and grow your business with the right data!
Please navigate to Reputation Management to find an array of articles about each aspect of the Reputation Hub.
If you have questions, comments, or suggestions please reach out by clicking the support chat box on the lower right side of your screen.