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Recommended Experience Questions during onboarding

When your brand is onboarding with Yumpingo, a bank of recommended Questions with be set up for your brand.


Guest will be asked these Questions during their review journey. Before you go live, the Yumpingo team will provide training on how to change your questions at any time and give you advice on how to get the best out of using Yumpingo.


Below is the list of the pre-set recommended questions by service style.


Table Service

TypeCategoryQuestionAnswer Type
ServiceMenuWere you offered dessert, coffee or tea at the end of your meal?Yes/No
ServiceMenuWere you offered additional drinks during your visit?Yes/No
ServiceAttentivenessWas the team knowledgeable about the food and drinks?Yes/No
ServiceAttentivenessWas there a manager available if you needed something?Yes/No
ServiceSpecialsWere you informed of any specials offered?Yes/No
Research
Research
Were your dietary requirements well catered for?

ResearchMenuIs there anything you would like to see added to the menu?Free Text
ResearchCustomer ProfileHow likely are you to return to {{venue}} in the next three months?1-5 scale
ResearchCustomer ProfileHave you visited us in the last 3 months?Yes/No
ResearchCustomer ProfileAre you a member of our loyalty program?Yes/No


Delivery service

TypeCategoryQuestionAnswer Type
ServiceOrderWas your order packaged with hot and cold food separated?Yes/No
ServiceOrderDid your food look as expected when it arrived?Yes/No
Service
Order

Was your order accurate, including any requested modifications?

Yes/No
ServicePackaging

Was your order well-packaged?

Yes/No
ResearchExperienceHow could your delivery experience be improved?Free Text
ResearchMenuIs there anything you would like to see added to the menu?Free Text
ResearchBrand AwarenessDo you follow us on any social media?Yes/No
ResearchOrderHow would you rate the ordering experience?1-5 stars


Collection / Takeout Service

TypeCategoryQuestionAnswer Type
ServiceOrderWas your order packaged with hot and cold food separated?Yes/No
ServiceOrder

Was your order ready for collection when you arrived?

Yes/No
Service
Order

Was your order accurate, including any requested modifications?

Yes/No
ServiceAttentivenessWere you greeted in a friendly manner?
Yes/No
ResearchDigitalHow would you rate the ease of picking up your order?1-5 stars
ResearchBrand awarenessDo you follow us on any social media?Yes/No
ResearchMenuIs there anything you would like to see added to the menu?Free Text
ResearchSpeedHow would you rate the ordering experience?1-5 scale


Quick Service

TypeCategoryQuestionAnswer Type
ServiceDietary requirementsDid our team ask if you have any allergies or dietary requirements?Yes/No
ServiceAttentivenessWas the team knowledgeable about the food and drinks?Yes/No
ServiceAttentivenessWere you greeted in a friendly manner?Yes/No
Service
OrderDid receive your items promptly after ordering?Yes/No
ResearchBrand awarenessHad you heard about us before purchasing your items?Yes/No
ResearchService
What's the one thing we could have done better today?Free Text
ResearchMenuIs there anything you would like to see added to the menu?Free Text
ResearchMenuHow would you rate the variety of food and beverage items available?1-5 scale




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