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Recommended Experience Questions during onboarding

When your brand is onboarding, the Yumpingo team will set up a bank of recommended Questions for your brand

These experience questions guests will be asked during their review journey. Before you go live, the Yumpingo team will train you on how to change your questions at any time and give you advice on how to get the best out of using Yumpingo.


Here is the list of the pre-set recommended questions by service style for all brands using the Experience drivers flow.


Table service


TypeCategoryQuestionAnswer Type
ServiceDietary requirementsDid our team ask if you have any allergies or dietary requirements?Yes/No
ServiceAttentivenessWere you greeted in a friendly manner?Yes/No
ServiceAttentivenessWas the team knowledgeable about the food and drinks?Yes/No
ServiceMenuDid your server suggest any drinks from our beverage list?Yes/No
ServiceMenuWere you offered drinks and nibbles while you browsed the menu?Yes/No
ServiceMenuWere you offered dessert, coffee or tea at the end of your meal?Yes/No
ServiceSpecialsWere you informed of any specials offered by the restaurant?Yes/No
ResearchCustomer ProfileWhat was your reason for visiting today?Free Text
ResearchCustomer ProfileHave you visited in the last 3 months?Free Text
ResearchMenuWhat do you think of our menu design?Free Text


Delivery service


TypeCategoryQuestionAnswer Type
ServiceOrderWas your order packaged with hot and cold food separate?Yes/No
ServiceOrderDid your food look as expected today?Yes/No
ResearchCustomer ProfilingOn average how many times a month do you order delivery?Free Text
ResearchExperienceBased on this experience, how likely are you to order from us again?1-5 scale
ResearchMenuIf you spoke to the restaurant about a modification to your order, was it handled to your satisfaction?1-5 scale
ResearchBrand AwarenessDo you follow [VENUE NAME] on any social media?Yes/No


Collection / Takeout Service

TypeCategoryQuestionAnswer Type
ServiceOrderWas your order packaged with hot and cold food separated?Yes/No
ServiceAttentivenessDid the team identify that you were a click and collect customer upon arrival?Yes/No
ServiceAttentivenessDid the server thank you and ask you to visit again?Yes/No
ResearchDigitalHow did you feel about the ordering process?Free Text
ResearchExperienceBased on this experience, how likely are you to order from us again?1-5 scale
ResearchMenuIs there anything you would like to see added to the menu?Free Text
ResearchSpeedHow would you rate the ease of picking up your order?1-5 scale


Quick Service


TypeCategoryQuestionAnswer Type
ServiceDietary requirementsDid our team ask if you have any allergies or dietary requirements?Yes/No
ServiceAttentivenessWas the team knowledgeable about the food and drinks?Yes/No
ServiceAttentivenessWere you greeted in a friendly manner?Yes/No
ServiceCleanlinessWere the toilets clean and well maintained?Yes/No
ResearchBrand awarenessHad you heard about us before purchasing your items?Yes/No
ResearchCustomer ProfileHow long have you travelled to join us today?Free Text
ResearchCustomer ProfileWhat was your reason for visiting today?Free Text
ResearchMenuHow would you rate the variety of food and beverage items available?1-5 scale





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