Our team have been busy this month with some of the latest feature improvements we've rolled out, including Guest Recovery Alerts, Menu Management updates, and more.
Guest Recovery Alerts
We’ve introduced email alerts for guest complaints. When a review with a complaint is submitted, an email will be sent to the designated address with key info:
- Venue Name
- Date/Time
- NPS Score
- Complaint Text
You’ll also get a link to the dashboard for the full details.
The subject line will read: “New Guest Complaint at <Venue Name>.”
There are two options available;
Centralised complaints handling:
Send all complaints details to a single email address (all customer information included)
Use Case: Creates a ticket in your Customer relations platform.
User complaint notification:
Triggers email alert to specific users, with a direct link to the review in the ‘Live page’
Use Case: Ops team can react fast and recover guests via email or whilst still on-site
When - Available Now
How - Please reach out to our CS team to enable this for you for your centralised inbox. For site and operational level email notifications, you can add these within the user management page for each uswer under notifications. Please remember for these features you will need the ‘Complaints’ page enabled which our team can turn on. will
Cost - Free update, included with the platform.
Menu & Question Management
You can now assign Menus & Questions to individual venues or venue groups. This keeps the management more flexible and efficient across different locations. The process for adding/removing menus & questions remains the same.
When - Available Now
How - As part of the usual scheduling & question management process, select groups instead of locations.
Cost - Free update, included with the platform.
Service Style in missing items reports
The Service Style column has been added to the Missing Items CSV, making reporting a little more complete. The missing items report can be found in the experience drivers section, under the downloads drop-down.
Only applicable for Off-premise service styles such as Delivery & click & collect.
When - Available Now
How - Download from the Experience drivers page.
Cost - Free update, included with the platform.
Experience Drivers (XD) Tile Ordering
You can now set the order for Experience Drivers topic tiles in the UI, either alphabetically or with a custom order. “Other” will always appear last unless specified otherwise.
Fully customise your experience drivers to suit your brands' needs & challenges.
Yumpingo Consent Checkbox
We’ve added the option to remove the Yumpingo consent checkbox from the subscribe screen, which is controlled by development upon request. If hidden, the checkbox won't appear, and it’ll automatically be set to "No" for the review.
If you have any questions or require any further information please reach out to our customer success team (Customersuccess@Yumpingo.com).