This month, we’re releasing a set of features designed to enhance the guest review journey and help you better understand and celebrate team performance. From new complement insights to smarter prioritisation of dishes and more consistent review flow timing, these updates give you greater control, clarity, and visibility.
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New Feature: Item Prioritisation
Overview
You can now prioritise up to 10 key menu items to appear first in the guest review flow. This update allows brands to drive feedback on their most important dishes, helping you focus insight collection on high-impact areas of the menu.
New Capabilities
- Ability to set up to 10 priority Items per brand
- Guests will see up to two priority dishes first if those items appear on their bill
- Items prioritisation modes:
- Fixed: Items are ranked from 1 to 10. The top two available dishes from the guest's bill are shown
- Random: All selected items are treated equally and two are shown at random if available
- Session metadata records:
- Which dishes were automatically shown
- Which dishes were manually selected by the guest
- Dashboard configuration supports selection and reordering of priority items
How it Works
When a guest’s check includes one or more of your configured priority dishes, the review flow will highlight up to two of those dishes first. If more than two priority items are present, either the top two based on their set order or a random selection of two will be shown, depending on your configuration settings.
After reviewing those priority dishes, the guest is taken to the standard item selection screen, where they can choose to leave feedback on additional items. If no priority dishes are present, the guest is directed straight to the usual item selection screen.
How it’s Set Up
✔️ Managed at the brand level in the dashboard
✔️ Priority mode (fixed or random) configurable
✔️ Works across all menu and service styles
When
Available now
How
To set or update your priority dishes, visit our knowledge base article on how to HERE or email support@yumpingo.com
Cost
Included in the current platform configuration
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Feature Update: "NPS first" Option Now Available on Device Flow
Overview
To align the guest experience across platforms, the "Show After Service" setting, previously only available on the web app, has now been added to the device flow. This feature supports the NPS question being first for brands using experience-led review journeys.
New Capabilities
- The "Show After Service" configuration now applies to:
- Device-based review flows (tablets and in-store hardware)
- Web-based review flows (as already supported)
- Controlled via the same ExperienceQuestionsFirst property
How it Works
When the "Show After Service" setting is enabled, guests will be prompted with the NPS section first. This gives teams greater control over when and how feedback is collected.
How it’s Set Up
✔️ Managed within the standard configuration settings
✔️ Automatically applies across web and device flows if enabled
When
Available now
How
If you would like to update your flow configuration, please reach out to your Customer Success Manager or contact support@yumpingo.com
Cost
Included in your current platform setup
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New Feature: Compliments in the Experience Drivers Dashboard
Overview
Compliments now have a dedicated space in your Experience Drivers Dashboard, giving you greater visibility into the themes of praise from guests. This update makes it easier to celebrate top-performing venues, track sentiment trends, and recognise areas of excellence across your teams.
New Capabilities
- New complement-specific dashboard with the following data points:
- Compliment name
- Reviews percentage where the compliment is mentioned
- Change in review percentage vs the previous period
- Percentage of promoters mentioning each compliment (NPS = 5)
- Change in promoter percentage
- Trend view over the last four time periods
- Venue with the most compliments
- Interactive filters:
- Date range
- Venues, venue groups and brands
- CSV export option for the current view
How it Works
The compliments dashboard uses the same layout and logic as the existing experience driver pages. Users can sort by review percentage and apply filters to view compliment trends by group, region or time period. Hovering over the trend line displays a breakdown of each time interval. The download button lets users export the current view for further analysis.
How it’s Set Up
✔️ Located in your Experience Drivers section
✔️ Filters and sorting behave consistently with other dashboard elements
✔️ Demo mode displays realistic complement data for test environments
When
Available now
How
Enabled by default. Contact support@yumpingo.com for help with training or onboarding
Cost
Included in your existing platform access