Our team has been busy this month with new feature releases designed to help you recover guests faster, resolve issues more effectively, and improve operational workflows across your teams.
New Feature: Compliments Dashboard
Overview
Track and celebrate the most commonly mentioned staff compliments with this new dashboard. Designed for operational leaders and general managers, this tool highlights where teams are delighting guests and helps reinforce great behaviours.
New Capabilities
- New dashboard displaying:
- Compliment name
- Reviews percentage and change over time
- Percentage of promoters mentioning each compliment
- Venue with the most mentions
- Four-period trend line
- Filters for:
- Date range
- Venues, venue groups and brands
- CSV export for the current view
How it Works
Each compliment is shown alongside its share of reviews and impact on promoter scores. Trends highlight consistent performance and areas of opportunity. CSV exports support further offline analysis.
How it’s Set Up
✔️ Located in your dashboard menu
✔️ Filter and sort using standard controls
✔️ Export is available from the top right menu
When- Available now
How -Enabled for all experience drivers users
Cost - Included in the current platform
New Feature: Custom Day Parts (BLAD)
Overview
This release introduces full support for custom day part labelling across dashboards and reports. Brands using internal terms such as "BLAD" to define service times can now see these reflected throughout the Yumpingo platform, streamlining reporting and analysis.
New Capabilities
- Updated terminology for day parts reflected across:
- Question analysis and research question breakdowns
- Dashboard: Locations report and Insights or Smart Actions
- Interactive Reports: Experience driver breakdowns
- Removes legacy references to “BLAD”
- Supports up to four custom day parts per day
- Day part transitions must occur on the hour (for example 11:00, not 11:30)
How it Works
Your internal day part names such as "Lunch Rush", "Pre Close", or "Evening" are now used consistently across your reporting suite. This ensures teams are aligned on terminology and improves clarity in analysis.
How it’s Set Up
✔️ Customer Success Manager or support request, with Names of sessions and timings
✔️ Configuration limits:
- Maximum of four day parts
- Hour-based transitions only
When - Available now
How - Customer Success Manager or support request
Cost - Included in current platform capabilities
Feature Update: Dynamic “Other” Topic and Experience Drivers
Overview
Previously, “Other” topics and experience drivers were hardcoded into guest reviews. This update introduces greater flexibility by treating “Other” like any other experience driver, visible only when configured.
New Capabilities
- “Other” now functions as a fully customisable experience driver
- Brands can choose whether to include free text options or restrict to labels
- Improved control for brands that prefer a simplified driver structure
- Removes hardcoded instances of “Other” across Web App and Device
How it Works
Brands can now configure whether “Other” appears in guest reviews. For those that prefer not to collect free text responses, this provides a cleaner and more controlled experience.
How it’s Set Up
✔️ Default behaviour remains — “Other” is shown unless customised
✔️ Advanced configuration available through your Customer Success Manager
When - Available now
How - Contact your Customer Success Manager to customise your experience driver setup
Cost - Included as part of the standard experience driver configuration
If you have any questions or require any further information, please reach out to our customer success team (Customersuccess@Yumpingo.com)