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May 2025

Our team has been busy this month with new feature releases designed to help you recover guests faster, resolve issues more effectively, and improve operational workflows across your teams.


New Feature: Compliments Dashboard

Overview

Track and celebrate the most commonly mentioned staff compliments with this new dashboard. Designed for operational leaders and general managers, this tool highlights where teams are delighting guests and helps reinforce great behaviours.

New Capabilities

  • New dashboard displaying:
    • Compliment name
    • Reviews percentage and change over time
    • Percentage of promoters mentioning each compliment
    • Venue with the most mentions
    • Four-period trend line
  • Filters for:
    • Date range
    • Venues, venue groups and brands
  • CSV export for the current view



How it Works

Each compliment is shown alongside its share of reviews and impact on promoter scores. Trends highlight consistent performance and areas of opportunity. CSV exports support further offline analysis.

How it’s Set Up

✔️ Located in your dashboard menu

✔️ Filter and sort using standard controls

✔️ Export is available from the top right menu

When- Available now

How -Enabled for all experience drivers users

Cost - Included in the current platform


New Feature: Custom Day Parts (BLAD)

Overview

This release introduces full support for custom day part labelling across dashboards and reports. Brands using internal terms such as "BLAD" to define service times can now see these reflected throughout the Yumpingo platform, streamlining reporting and analysis.

New Capabilities

  • Updated terminology for day parts reflected across:
    • Question analysis and research question breakdowns
    • Dashboard: Locations report and Insights or Smart Actions
    • Interactive Reports: Experience driver breakdowns
  • Removes legacy references to “BLAD”
  • Supports up to four custom day parts per day
  • Day part transitions must occur on the hour (for example 11:00, not 11:30)

How it Works

Your internal day part names such as "Lunch Rush", "Pre Close", or "Evening" are now used consistently across your reporting suite. This ensures teams are aligned on terminology and improves clarity in analysis.

How it’s Set Up

✔️ Customer Success Manager or support request, with Names of sessions and timings

✔️ Configuration limits:

  • Maximum of four day parts
  • Hour-based transitions only

When - Available now

How - Customer Success Manager or support request

Cost - Included in current platform capabilities


Feature Update: Dynamic “Other” Topic and Experience Drivers

Overview

Previously, “Other” topics and experience drivers were hardcoded into guest reviews. This update introduces greater flexibility by treating “Other” like any other experience driver, visible only when configured.

New Capabilities

  • “Other” now functions as a fully customisable experience driver
  • Brands can choose whether to include free text options or restrict to labels
  • Improved control for brands that prefer a simplified driver structure
  • Removes hardcoded instances of “Other” across Web App and Device

How it Works

Brands can now configure whether “Other” appears in guest reviews. For those that prefer not to collect free text responses, this provides a cleaner and more controlled experience.

How it’s Set Up

✔️ Default behaviour remains — “Other” is shown unless customised

✔️ Advanced configuration available through your Customer Success Manager

When - Available now

How - Contact your Customer Success Manager to customise your experience driver setup

Cost - Included as part of the standard experience driver configuration


If you have any questions or require any further information, please reach out to our customer success team (Customersuccess@Yumpingo.com)

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