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Reputation - tracking TripAdvisor reviews

TripAdvisor notifications work independently from Reputation due to their platform settings. However, you can sign up to receive email notifications in your inbox every time a new review is published. 


Tracking Reviews with TripAdvisor

  1. Log-in to TripAdvisor.

  2. Select the drop-down next to your username in the top right corner of the TripAdvisor homepage, then scroll down to Subscriptions
  3. Under the Emails for Owners tab, next to Reviews Questions make sure the Subscribed bubble is selected.


Tracking Reviews with Reputation


You can also use Reputation to manage Trip Advisor in the following ways: 


Daily Summary


Reputation automates your review collection and delivers notifications when your customers leave TripAdvisor (and other) reviews. New reviews will be pulled in every hour, but at the end of every day, we send you a summary of new reviews/feedback, too. In the daily email, we tell you what's urgent (negative reviews and influencers) and needs your focus.


Learn more about setting up daily notifications here

 


Team Tasks


This enables task management, team collaboration, and ticketing for all of your social media and external customer interactions. 


Any user can assign tasks from the Inbox by clicking on the "Create a task" icon. You can find these on the inbox list and in the message details section.



Learn more about team tasks here



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